Terms and conditions
These terms cover your use of this website and the plumbing work we quote and carry out. The privacy policy further down explains how we handle your details.
Last updated October 2026.
Who we are
Alex Heads Plumbing, also known as Plumb-Heads, is a business name of The Trustee for G K Trust, ABN 94 775 105 755, based in Alexandra Headland, Queensland 4572. “We”, “us” and “our” on this page mean Alex Heads Plumbing.
Using this website
The information on this site is general. It’s here to help you decide whether to call us, not as advice on your particular job. We try to keep it accurate, but we can’t promise it’s always complete or up to date.
You’re welcome to view and print pages for your own use. Please ask before using our logo, photos or text anywhere else, and don’t misuse the site, for example by trying to break it or sending spam through the contact form.
Quotes and pricing
A quote is based on what we can see and what you tell us at the time.
If something hidden turns up once work starts, like a damaged pipe behind a wall, we’ll talk it through with you and agree on any extra cost before doing it.
Prices include GST unless the quote says otherwise.
A quote is valid for the period written on it.
Call outs in the Alex Heads area are free. Further along the Coast, we’ll tell you any call out cost before we head over.
Bookings and access
We’ll agree a time with you and let you know if we’re running late. Please make sure we can get to the work area safely, keep pets secured, and tell us about anything that could affect the job, such as asbestos, a known leak or a recent renovation.
Payment
Payment is due as set out on your invoice.
Our work and your rights
Our services come with guarantees that can’t be excluded under the Australian Consumer Law. For a major failure you’re entitled to have the work fixed or to a refund, and to compensation for any other loss or damage that was reasonably foreseeable.
Fixtures and appliances we supply, such as hot water systems and tapware, also carry the manufacturer’s warranty. If something isn’t right with our work, call us and we’ll come back and look at it.
Liability
As far as the law allows, we aren’t responsible for loss caused by things outside our control, by existing faults we weren’t asked to fix, or by work someone else has done. Nothing in these terms limits your rights under the Australian Consumer Law.
Links to other websites
Links to other websites are there for convenience. We don’t control those sites and aren’t responsible for what’s on them.
Privacy policy
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Your name, phone number, email address, the address of the job and details about the work. We collect this when you call, email, fill in our contact form or book a job.
How we use it
To quote, book and carry out the work, send invoices, follow up on a job and answer your questions. We may also let you know about our services, and you can ask us to stop at any time.
Who we share it with
Only people who need it to get the job done, such as suppliers, our accountant and payment providers, or a regulator when the law requires it. We don’t sell your information.
How we keep it safe
We store your details securely and keep them only as long as we need them for the job, warranty and legal records.
Website and cookies
Our website host uses cookies and basic analytics to keep the site running and to see how it’s used. You can turn cookies off in your browser settings.
Seeing or correcting your details
You can ask to see or correct the information we hold about you at any time.
Complaints
If you’re unhappy with how we’ve handled your information, tell us first. If we can’t sort it out, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Phone 0409 603 786 or email connect@alexheadsplumbing.com.au.